Shipping policy

Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed on the next business day.

We currently ship within Poland and selected European Union countries, including France.

Shipping costs are calculated at checkout and may vary depending on the destination and order size.

Once your order has been shipped, you will receive an email with a tracking number.

You can use this number to track your shipment in real time.

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your order is lost or arrives damaged, please contact us within 48 hours of delivery at:
shulskanadiia1991@proton.me

We will investigate the issue and provide a suitable solution.

For EU orders, there are no additional customs duties or import taxes.

If you have any questions about shipping, please contact us:

VELARIS GROUP sp. z o.o.
Prosta 18, lok. 137
00-850 Warszawa
Poland

Email: shulskanadiia1991@proton.me
Phone: +48 724 442 732